FAQs

Got questions? Below you'll find answers to questions we often get asked. If you still have a question beyond these, feel free to reach out. Hit that LET'S TALK button and let's get ready to DO MORE GOOD together!

WHAT IS THE TYPICAL DESIGN PROCESS?

Design

The design process usually involves several stages, including research, concept development, design creation, revisions, and finalization. The process may vary depending on the project’s complexity. Typical design projects can take 2-5 business days.

HOW MANY PROJECTS CAN I HAVE A MONTH?

Design

The number of projects we can accommodate per month is influenced by several factors. These include the specific type of service(s) chosen, the complexity of each project, and the time required for revisions and feedback. Typically, the average number of design projects are 1-3 per month.

WHAT'S THE AVERAGE TURNAROUND TIME FOR DESIGN PROJECTS?

Design

The timeframe depends on the project's scope and complexity. A simple design might take a few days, while more complex projects could take several weeks. Typical design projects can take 2-5 business days.

WHAT IF I DON’T LIKE THE INITIAL DESIGNS?

Design

Open communication is key! Provide specific feedback on what you like and dislike about the designs. Designers will provide revisions to refine the design until it aligns with your vision.

HOW MANY REVISIONS CAN I REQUEST?

Design

The number of revisions you can request will vary based on the specific service(s) you've chosen, the complexity of the requested edits, and the time required for the revisions.

WHAT FILE FORMATS WILL I RECEIVE?

Design

Clients will receive their finalized designs in a range of commonly used formats, including high-quality JPEG, PNG, and PDF files. These formats ensure compatibility across various platforms and applications. Should you require the source files for future flexibility or additional modifications, we're more than happy to provide them upon your request.

CAN I USE THE DESIGN FOR BOTH PRINT AND DIGITAL PURPOSES?

Design

Yes! Our designs are crafted to be versatile and adaptable for both print and digital purposes. We take into consideration factors such as resolution, color profiles, and file formats to guarantee optimal results in both realms.

ARE THERE PROJECTS PMF DOESN’T DO?

Design

Projects that are out of scope include photography, complex illustrations, original infographics, fillable or interactive PDF documents, large print/PDF projects, large copy-heavy layout projects, magazine layouts, and 3D/CAD. Company/organization logos and brand style guides are not included in our Design options, but are available with our branding services! If you have any questions about a project or skillset, please ask!

HOW DO I SUBMIT PROJECT REQUESTS?

Design

We use a project management software called Asana. It’s easy to use, organizes communication, and helps us get your design projects done in lightning time.

WHAT INFORMATION DO I NEED TO PROVIDE WHEN REQUESTING DESIGNS?

Design

In your design brief, you'll provide crucial technical information, details about the target market (if applicable), desired outcomes, and also provide examples of designs/colors you like or dislike.

WHAT IS THE TURNAROUND TIME FOR A NEW VIDEO?

Video

The timeframe varies depending on factors like video length and complexity. Simple videos may take a few days to complete, while more intricate projects can take up to a week.

CAN I PROVIDE MY OWN FOOTAGE?

Video

Yes! If you have existing footage, images, or videos, you can provide them to the video team. They can incorporate these elements into the final design to align with your vision.

CAN YOU PROVIDE STOCK FOOTAGE/PHOTOS?

Video

Yes! We have access to a diverse range of high-quality stock resources that will align with the theme and requirements of your project.

WHAT FORMAT WILL THE VIDEO BE DELIVERED IN?

Video

The final video will be provided in an mp4 format. Our team can provide formats suitable for various platforms, such as social media or websites.

DO YOU PROVIDE SOURCE FILES UPON REQUEST?

Video

We do not provide source files for video projects in order to ensure the integrity of our creative process and maintain quality control over the final product.

CAN I REQUEST REVISIONS TO THE VIDEO DESIGN?

Video

Yes! We do provide video revisions as part of our services. The availability and extent of video revisions may vary depending on the type of service(s) you choose. We understand the importance of ensuring your complete satisfaction with the final product and are committed to working closely with you to achieve your desired outcome.

WHAT IS YOUR POLICY ON COPYRIGHTED MATERIAL?

Video

Legally we are unable to use any copyrighted footage, images, music, trademarks, logos, brand names, or other media unless proper permission or licensing is in place.

ARE SOURCE FILES AVAILABLE?

Video

Source files are not available with our video services. These files are often very large in size, making them impractical to transfer or share easily. In addition, in some cases, we may not have the full rights to distribute certain assets due to licensing agreements or legal considerations. Respecting these agreements is essential to ensure that our work adheres to ethical and legal standards.

HOW DO I SUBMIT VIDEO PROJECT REQUESTS?

Video

We use a project management software called Asana. It’s easy to use, organizes communication, and helps us get your video projects done quickly.

WHAT INFORMATION DO I NEED TO PROVIDE WHEN REQUESTING VIDEOS?

Video

In your design brief, you'll provide crucial technical information, details about the target market (if applicable), desired outcomes, and also provide examples of designs/colors/videos you like or dislike.

WHAT IS BRANDING AND WHY IS IT IMPORTANT?

Branding

Branding encompasses the visual and emotional identity of your entity. It includes your logo, colors, typography, messaging, and overall tone. It helps create a distinct identity that resonates with your target audience and sets you apart from other entities.

HOW CAN A STRONG BRAND BENEFIT MY ENTITY?

Branding

A strong brand can enhance recognition, build trust, and foster loyalty. It helps you communicate your values and establish a memorable presence in the market, leading to increased engagement and long-term success.

HOW DO YOU CAPTURE THE ESSENCE OF MY BRAND DURING THE DESIGN PROCESS?

Branding

Our design process begins with a thorough strategy session where we discuss your goals, values, target audience, and much more. This information helps us create design concepts that reflect the essence of your brand and resonate with your intended audience.

CAN YOU HELP ME CREATE A NEW BRAND FROM SCRATCH?

Branding

Yes! Whether you're starting a new venture or looking to rebrand something existing, we can guide you through the entire branding process. Our branding specialist team will work closely with you to understand your vision, values, and objectives, and then develop a tailored brand identity that captures your essence.

HOW LONG DOES THE BRANDING PROCESS USUALLY TAKE?

Branding

The timeline for branding projects can vary based on the scope and complexity of the work. Typically, the branding process involves several stages, including research, design, revisions, and finalization. We'll provide you with a detailed project timeline during our strategy session.

WHAT IF I ALREADY HAVE A LOGO BUT NEED A COMPLETE BRAND IDENTITY?

Branding

No problem. We can build upon your existing logo and create a comprehensive brand identity that includes visual guidelines, color palettes, typography recommendations, and messaging. This ensures a consistent and impactful brand across all touchpoints.

CAN I PROVIDE INPUT DURING THE BRANDING PROCESS?

Branding

Absolutely! Your input is invaluable in shaping the branding for your entity. If you have specific ideas, preferences, or elements you'd like to incorporate, we'll work closely with you to integrate them into the design process.

CAN I REQUEST REVISIONS TO THE BRANDING CONCEPTS?

Branding

Yes! We understand the importance of aligning the branding with your vision. Our services include a certain number of revision rounds to ensure that the final branding resonates with your preferences and overall goals.

WILL MY BRAND WORK FOR BOTH ONLINE AND OFFLINE MARKETING?

Branding

Yes! Our branding solutions are designed to be versatile and effective across various platforms, including digital and print media. We ensure that your brand elements are adaptable and maintain their visual appeal in different contexts.

What social media services does PMF Creative offer?

Social

PMF Creative offers a range of social media services, including:

  • Social media strategy development
  • Content creation (images, videos, graphics, etc.)
  • Social media management and scheduling
  • Community engagement and moderation
  • Social media advertising and campaigns
  • Analytics and performance tracking

How can PMF Creative help my business on social media?

Social

PMF Creative can help your business establish a strong social media presence, engage with your target audience, create compelling content, run effective ad campaigns, and ultimately drive brand awareness, customer engagement, and business growth.

Am I able to review PMF Creative's work before you post to my social media account?

Social

You will receive links to previews of your social media batches that consist of captions and graphics or reels, or both, depending on the availed service. We will not post anything you do not approve. Although we already have some clients who trust us to post even without approval.

Are source files available?

Social

We do not provide source files with our social services for the following reasons: 1) distributing source files could infringe upon copyright or licensing regulations, potentially leading to legal complications for both our clients and our company and, 2) while we create and curate content, we may not always own the full rights to every component used.

Do you offer ecommerce sites?

Web Build

Yes, we do offer ecommerce sites at an additional monthly cost. Contact your sales representative for more information. If you are already an existing client, email team@pmfcreative.com

Can I have a password protected page?

Web Build

Yes. Simply provide your own password and we can set up the page for you. There is only one password per page - not per user. You may have multiple password protected pages.

How many revisions can I make?

Web Build

You can find details about your revision limit in your contract. Extra-contractual revisions can be purchased at an additional cost.

What if I want to add a new page to my site after build?

Web Build

Depending on your plan, there may be opportunities to add pages to your website. Please consult your Account Executive.

Can I have extra pages for internal use (kiosk, ipad, etc)?

Web Build

Yes. We can create extra pages that cannot be found on your website for things such as event signups and announcements. This will be included in your overall page count.

What about integrating our databases?

Web Build

We integrate with all databases. However, some do have restrictions. Please contact your Account Executive for more information.

Will the site be optimized for different devices?

Web Build

YES! Our sites are responsive — they will look good on all devices!

How about SEO?

Web Build

We apply SEO best practices to all our sites to make sure you rank well in different search engines.

Do you integrate with 3rd party platforms we currently use?

Web Build

We are able to integrate or link out to most 3rd party platforms.

How long does it take for our website to be launched?

Web Build

Timelines vary because every client is different. Website size and complexity and client responsiveness can all affect build timeline. We value consistency and professionalism with every step and care about doing it right the first time. Rush options are available at additional cost but are still dependent on the overall process.

How do I take my website live?

Web Build

To make your website live, you must have a domain. After that, you can give us access to publish your site, or we can provide the necessary records for you to do it in house.

Are you a domain provider?

Web Build

No. We are not a domain provider, but we can assist in launching your website alongside your domain provider.

Do you host email?

Web Build

No, we do not. There are a variety of companies who offer this service, and our forms work with any email host.

Do you make edits to my app?

Web Build

No. We do not.

Are graphics and videos included in the website plan?

Web Build

At PMF Creative, we create custom graphics and coding to develop your website during build. However, we do not continue this service once your website is live. Our Media Division can handle all graphics and videos needed for ongoing live website updates with the addition of an active PMF Creative Media plan. Contact your sales representative for more information.

How experienced is your team?

Team

Our team is comprised of highly skilled and experienced professionals who are dedicated to realizing your creative vision. We understand that your mission is of utmost importance, so we're here to take care of all things creative. Whether developing a compelling brand identity, crafting stunning graphics, designing captivating websites, producing engaging videos, or delving into other creative endeavors, we have the expertise to help you grow your community and achieve your goals. Our commitment is to provide you with top-notch creative solutions that align with your mission, captivate your audience, and drive meaningful engagement.

What sets you apart from competitors?

Team

What sets us apart is our emphasis on QUALITY over quantity. We're dedicated to empowering those making a positive impact. While you focus on your organization, we handle all things creative. We're not just service providers; we're partners in your mission. Together, we can achieve remarkable things.

How do you handle project timelines and deadlines?

Team

One key aspect of our project management process is the establishment of clear timelines. We understand that deadlines drive accountability and success; thus, we set realistic and achievable milestones for every project. These timelines are carefully crafted based on the project's complexity, scope, and resources available. By adhering to these timelines, we ensure that the project stays on track and progresses smoothly toward its completion.

Regular updates play a pivotal role in our approach. Our team maintains a continuous and open line of communication to keep all stakeholders informed about the project's status. This transparent communication ensures that everyone knows the progress made, any challenges encountered, and the steps taken to address them. If timeline or project plan adjustments are needed, these updates allow us to make informed decisions promptly.

What kind of industries do you serve?

Team

We serve various industries, catering to businesses, churches, and non-profit organizations. Our offerings are tailored to meet each sector's unique needs and goals. Whether it's providing solutions to enhance operational efficiency for businesses, aiding churches in their community outreach efforts, or supporting the missions of non-profits, we are committed to delivering value across various sectors. Our team understands each industry's distinct challenges and opportunities, allowing us to provide customized solutions that align with your specific objectives.

How do you ensure effective communication throughout the project?

Team

Ensuring effective communication throughout a project is paramount for its success. At our organization, we've implemented a comprehensive approach to achieve this goal. Firstly, we assign dedicated points of contact for each project. These individuals act as liaisons between the team and stakeholders, streamlining communication and ensuring that queries, updates, and concerns are promptly addressed.

Moreover, we place great emphasis on regular updates. Scheduled meetings or progress reports, depending on the project's nature, keep everyone in the loop. This practice fosters transparency and enables early identification of potential challenges, allowing us to pivot or refine strategies as needed.

In addition, we harness the power of collaboration tools. Cutting-edge software facilitates real-time information sharing, document collaboration, and seamless communication. This approach eliminates silos of information and promotes a dynamic exchange of ideas among team members, fostering a collective sense of ownership and shared purpose.

By incorporating these practices—dedicated points of contact, regular updates, and collaboration tools—we ensure that you, as a valued stakeholder, remain well-informed at every stage of the project. Our commitment to effective communication underpins our dedication to delivering outstanding results.

What is Editor access?

Web Maintenance

Editor access is used to change content on your website. We share the authority to make changes on your site. This is easy to use and we'll teach you how to make edits!

How many people can have Editor access?

Web Maintenance

You will only be able to have one login to Editor but can share that login with others if you would like. You may also purchase additional Editor licenses, if needed.

What can I change on my website?

Web Maintenance

You can change text, images, links, and more!

What if I don’t want to edit my own site?

Web Maintenance

Your maintenance Account Executive is here to help you. Editor access is something we offer as a convenience to the client. You can always reach out to your maintenance AE to request edits.

Will you keep my website up to date?

Web Maintenance

YES! We regularly update your website based on your maintenance plan.

What is the turnaround time on requests?

Web Maintenance

Turnaround time on simple/basic requests is two business days. However, turnaround time can vary for larger requests such as adding new features or sections. We review all requests and provide an estimated timeline.

What if I need edits made over the weekend or on holidays?

Web Maintenance

We provide all of our clients with Editor access to make edits to their websites at any time. If you still need Editor access, contact your Account Executive.

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