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Pro Media Fire FAQ

Effective Date August 13, 2021

ARE THERE CANCELLATION FEES?

Individual Pro MediaFire services are month-to-month and can be cancelled at any time. Signed yearly agreements for discounted bundles are subject to a 2-month early termination fee. 

DOES PRO MEDIAFIRE CREATE WEBSITES?

PMF does create websites under our Pro WEBFIRE brand. Pro WEBFIRE websites are not month-to-month and require a yearly contract that cannot be cancelled. 

WHO WILL DESIGN MY GRAPHICS?

All your projects will be designed by our professionally trained graphic designers. Our designers have several years of experience, and many on our team have vast experience working directly with churches across the world! Our designers work within standard US time zones. 

WHAT KIND OF WORK CAN I REQUEST?

Our professional graphic design team can handle almost all your church graphic design needs. Types of projects we usually work on include: sermon series designs, announcement graphics, slideshow graphics, t-shirt designs, on screen slides, postcards, outdoor banners, social media graphics, web graphics... just to name a few. 

HOW MANY PROJECTS CAN I HAVE EACH MONTH?

We have a variety of plan options to meet your specific needs. With each plan, you have dedicated Pro Media Fire team members who will help you organize your projects. For most plans, your professional graphic design team is working on only one active project at time (which can have multiple size outputs), but you'll never be limited with how much you can send in. At the completion of one project, we will start another.

REVISIONS

We want you to be satisfied with your designs, that is why we offer the option for multiple first concepts, along with revisions on each project.

WHAT WORK DON'T YOU DO?

Projects that are out of scope include: Photography, Complex illustrations, Original infographics, Fillable or interactive PDF documents, Style guides, Photoshop art or complex photo manipulation, Large Print/PDF projects, Large copy-heavy layout projects, Magazine layouts, 3D / CAD. Company/Organization logos are not included with our Design plans, but are available with our Branding Packs! If you have questions about a project or skillset, please ask!

DO YOU HAVE A BUSY SEASON?

Yes, timelines for projects may be extended during our busy seasons which are the 5 weeks prior to Easter, and Thanksgiving through Christmas

SOCIAL:

HOW CAN PRO MEDIAFIRE DO SOCIAL MEDIA FOR SOMEONE ELSE?

Social media is about building relationships, sharing new ideas, and inspiring your community. We gather your insights, do our own research, and ensure that we are speaking with your voice. With all of that information, we build a strategic plan together that allows us to inspire and connect with your target audience. We do this for a living – we got this!

ARE YOU ABLE TO HELP WITH AD CAMPAIGNS?

Yes! With our plus option, you can run two strategic ad campaigns each month. We’ll work together to build a hyper-targeted results-driven Facebook campaign that meet your organization’s goals.

WHAT SOCIAL MEDIA CHANNELS DO YOU CREATE CONTENT FOR?

Right now we love designing for Facebook and Instagram for our organizations.

WHAT’S THE AVERAGE LAUNCH TIME?

You can expect your social media to ignite in one month! We take the time to build a strong foundation with strategy, planning, and on-trend design so your social profiles can shine once we start posting.

 

VIDEO:

WHAT WE DO:

Testimonial: Basically like the name says, any video that showcases someone's testimony. These have to be captured by our client so we can then edit the footage, put the final touches on it and piece it together. Another name for these type of videos is "God Story" where we experience an individual's coming to Christ visually using the individual on camera, images, emotional music etc. and structured in a way where we witness the issues in their life before Christ and how they radically changed after finding him. These type of videos are usually 3-5 minutes long but are probably some of the most difficult to put together because that is a very short time to put in someone's God story.

Event Promo: Is typically a high energy short video about 30-45 sec long promoting an upcoming event. This can be anything from a Teenage Camp to a Women's Gathering. We usually ask these to be planned well ahead so we can have enough time to create them and for you guys to promote it. These can have a voice over or be completely text and image driven.

Sermon Bumper: A sermon bumper is the video created for a specific sermon series that plays in person or online before the pastor begins preaching about the sermon. These are usually derived from the graphics you and the graphics team work on together plus any individual verbiage/imagery you want created for your sermons. These types of videos can also highlight the individual themes of each coming week within that sermon series. These can be comprised of original footage provided by the client, stock footage, some motion graphics, voice overs and music/audio effects.

Sermon Promo: These type of videos are nearly identical to the Sermon Bumpers with the exception that they promote them and have dates at the end of the video to alert your congregation about the upcoming sermon series. They are typically 30 seconds but are created often at the same time as the bumper since the content is identical. They are just shortened as to not give away everything about the series. I often like to think of these as the teasers or trailers before the big film plays at the movies.

Sermon HotSpot: 30-60 second social media video highlighting a key moment from a weekend’s service by the preacher guest speaker etc. These videos are meant to be eye catching and engaging so we use graphics to make them “pop” along with captions. We ask that our clients supply us the clip, we don’t take links and cut them our selves, and if possible transcribe them so we can focus on the actual creative part in editing these snippets.

DO YOU CREATE ANIMATIONS?

Any video involving complex animations such as character creation, rigging, etc. These types of animations are currently out of scope, but can be evaluated on a case by case basis for the possibility of an animation upgrade charge.

HOW LONG CAN EACH VIDEO BE?

Sermon Hotspots are 30-59 seconds in length to allow for maximum impact on your social media. All other videos can be up to 180 seconds in length.

WILL YOU EDIT MY WEEKEND SERVICE?

We do not edit entire weekend services. All video content has a maximum of 180 seconds.

WHAT IF I DON’T LIKE YOUR VIDEO IDEA?

We want you to be satisfied with your videos, that is why we offer the option for additional concepts, along with revisions on each project.